RETURNS & REFUNDS

Apparel & Merchandise Returns

Some Next Journy apparel and merchandise is made to order and fulfilled through third-party production partners.

Because these products may be produced specifically after your order is placed, returns or exchanges are not always available for:

  • Ordering the wrong size

  • Choosing the wrong color

  • Changing your mind

  • Buyer preference

  • Accidental purchases once production has started

Please review product descriptions, sizing information, and color options carefully before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact Next Journy as soon as possible.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging when relevant

We will review the issue and work with the applicable fulfillment partner toward an appropriate solution, which may include a replacement, refund, or other resolution.

If you received the wrong size or color compared with what you ordered, contact us and we will review the issue.

Prints & Digital Products

Physical Prints

Physical photography prints that arrive damaged, defective, or incorrectly produced may qualify for a replacement or refund.

Please contact us with your order number and clear photos showing the issue.

Because many prints are produced specifically for each order, returns based solely on change of mind may not be accepted.

Digital Products

Digital products may include presets, LUTs, digital photographs, PDFs, guides, templates, and other downloadable creative resources.

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally final and non-refundable once delivered, except where required by applicable law.

If you experience a technical issue accessing or downloading your purchase, contact us and we will make reasonable efforts to help resolve the problem.

Order Cancellations, Refunds & Shipping Costs

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because some products begin production shortly after an order is placed, cancellation may not be possible once fulfillment or production has started.

If the order has not yet entered production, we may be able to cancel it and issue a refund.

Refunds

If a refund is approved, it will generally be returned to the original payment method used for the purchase.

Please allow additional time for your bank, card issuer, or payment provider to process the refund. Processing times vary by financial institution.

Shipping Costs

Original shipping charges are generally non-refundable unless the return or refund is related to an error by Next Journy or an applicable fulfillment partner.

Return shipping costs, when applicable, may be the responsibility of the customer unless otherwise stated.

Photography Services

Photography and creative service bookings may be governed by separate terms covering:

  • Deposits

  • Cancellations

  • Rescheduling

  • Weather

  • Travel

  • Delivery timelines

  • Licensing

  • Usage rights

Any applicable terms will be provided before or during the booking process.

Photography services are not governed by the same return terms as physical or digital shop products.

How to Request Help

To request a return, refund, replacement, or order review, contact Next Journy through the Contact page.

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the request

  • Clear photos when applicable

Providing complete information helps us review your request more quickly.

All return, refund, replacement, and exchange requests are reviewed on a case-by-case basis.

Next Journy reserves the right to deny requests that do not meet the applicable return or refund criteria, subject to applicable law.

Nothing in this policy limits any consumer rights that cannot legally be waived.