SHIPPING POLICY

PROCESSING & FULFILLMENT

Some Next Journy apparel, accessories, prints, and merchandise are made to order and fulfilled through third-party production partners.

Because production begins after an order is placed, processing time is separate from shipping time.

Processing times may vary based on:

  • Product type

  • Fulfillment location

  • Order volume

  • Product availability

  • Holidays and peak periods

Once your order has been produced and handed off to the shipping carrier, tracking information will be sent when available.

U.S. SHIPPING

Next Journy ships to supported addresses within the United States.

Available shipping methods, pricing, and estimated delivery times are shown during checkout based on your order and destination.

Because products may be fulfilled from different locations, delivery times can vary between orders.

Please note:

  • Shipping time begins after production is complete

  • Estimated delivery dates are not guaranteed

  • Carrier delays may occasionally occur

  • Orders containing multiple products may arrive separately

INTERNATIONAL SHIPPING

Next Journy may ship eligible products to supported international destinations.

Available shipping options and estimated costs will appear during checkout when shipping is available to your location.

International delivery times may vary depending on:

  • Destination country

  • Fulfillment location

  • Shipping carrier

  • Customs processing

  • Local postal services

  • Import restrictions

International orders may take longer than domestic orders due to customs and cross-border transit.

TRACKING & MULTIPLE SHIPMENTS

When tracking is available, you will receive a shipping confirmation with a tracking number or tracking link after your order ships.

Tracking information may take some time to update after the shipping label is created.

Some orders may be fulfilled from more than one location. If this happens, your order may arrive in separate packages and on different delivery dates.

You may receive separate tracking information for each shipment.

LOST, DELAYED & DELIVERED PACKAGES

If your package appears delayed, first check the tracking information provided by the shipping carrier.

Delays may occur because of:

  • Weather

  • Holidays

  • Carrier disruptions

  • Customs processing

  • High shipping volume

  • Other circumstances outside our control

If tracking has not updated for an extended period or the package appears lost, contact Next Journy with your order number and tracking details.

If a package is marked as delivered but cannot be found, please check:

  • Around the delivery area

  • With neighbors or household members

  • With your building or front desk

  • Any carrier delivery notes or photos

If the package is still missing, contact the carrier first and then reach out to Next Journy if additional help is needed.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging when relevant

We will review the issue and work with the applicable fulfillment partner toward an appropriate replacement, refund, or other solution when available.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated during checkout.

Next Journy is not responsible for:

  • Customs delays

  • Import fees

  • Local taxes

  • Brokerage charges

  • Packages held because required fees have not been paid

Customs policies vary by country, so we recommend checking local requirements before placing an international order.

ADDITIONAL INFORMATION

Next Journy works with third-party production, fulfillment, and shipping partners to create and deliver certain products.

Because of this, production locations, shipping carriers, and delivery times may vary by order.

Please double-check your shipping address before completing checkout. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once production or fulfillment has begun.

Shipping estimates are provided as a guide and are not guaranteed.

Delivery may take longer during:

  • Holidays

  • Peak shopping periods

  • Severe weather

  • Customs processing

  • Carrier disruptions

  • High fulfillment volume

If you have questions about an order or shipment, contact Next Journy through the Contact page and include your order number whenever possible.